WPI Worcester Polytechnic Institute

Computer Science Department
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Mayhew's Book (chapt. 5)

When Fill-In Forms are appropriate

  • User Psychology
    • Negative or neutral attitude
    • Low to moderate motivation

  • Knowledge & Experience
    • Moderate to high typing skill
    • Little to moderate system experience
    • Moderate to high task experience
    • Low to moderate application experience
    • Moderate to frequent use of other systems
    • Moderate to high computer literacy

  • Job & Task Characteristics
    • Moderate to high frequency of use
    • Little or no training
    • Discretionary use
    • Low to moderate turnover rate
    • Other systems = paper forms
    • Moderate task importance
    • High task structure


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dcb at cs wpi edu / Mon Apr 13 13:16:01 EDT 2009