Mayhew's Book (chapt. 5)

When Fill-In Forms are appropriate

User Psychology Negative or neutral attitude Low to moderate motivation Knowledge & Experience Moderate to high typing skill Little to moderate system experience Moderate to high task experience Low to moderate application experience Moderate to frequent use of other systems Moderate to high computer literacy Job & Task Characteristics Moderate to high frequency of use Little or no training Discretionary use Low to moderate turnover rate Other systems = paper forms Moderate task importance High task structure