Mayhew's Book (chapt. 2)

User Profile Checklist

• Psychological Characteristics
  • Cognitive Style (verbal/analytic, spatial/intuitive)
  • Attitude (like/dislike)
  • Motivation (activation/energy shown: based on needs, goals, morals, ...)
• Knowledge & Experience
  • Reading level
  • Typing skill
  • Education
  • System experience
  • Task experience
  • Application experience
  • Native language
  • Use of other systems
  • Computer literacy
• Job & Task Characteristics
  • Frequency of use
  • Primary training (none, a manual, elective, mandatory)
  • System use (mandatory, discretionary)
  • Job categories
  • Turnover rate
  • Other tools (e.g., telephone, calculator, adding machine)
  • Task importance
  • Task structure
• Physical Characteristics
  • Color confusion (color blindness)
  • Handedness
  • Gender

Know the User!

Know the Task!