REFER is a research group in the Computer Science department at WPI. The members of REFER share
interests in issues relevant to the design and analysis of
personalized information systems that recommend items of potential
interest to their users on the basis of descriptions of these items
("content") as well as social ("collaborative") information about the
relations between different users' tastes.
No meetings this semester.
Mark Claypool, Phong Le, Makoto Waseda and David Brown, Implicit Interest
Indicators, In Proceedings of ACM Intelligent User Interfaces
Conference (IUI), Santa Fe, New Mexico, January 14-17, 2001.
Mark Claypool, Anuja Gokhale, Tim Miranda, Pavel Murnikov, Dmitry
Netes and Matthew Sartin, Combining
Content-Based and Collaborative Filters in an Online Newspaper,
ACM SIGIR Workshop on Recommender Systems, Berkeley, CA, August
Sharad Yogesh Bhojna, Michael Sao Pedro and Zak Zebrowski, Filtering
Greeting Cards at Sparks.com, Major Qualifying Project
MQP-MLC-SF00, Computer Science Department, Worcester Polytechnic
Institute, Spring 2000 (Advisor: Professor Mark Claypool. Sponsored
Anuja Gokhale, Improvements to
Collaborative Filtering Algorithms, M.S. Thesis, Computer Science
Department, Worcester Polytechnic Institute, May 1999 (Advisor:
Professor Mark Claypool).
Anuja Gokhale and Mark Claypool, Thresholds
for More Accurate Collaborative Filtering, IASTED International
Conference on Artificial Intelligence and Soft Computing,
Honolulu, Hawaii, August 9-12, 1999.
Phong Le and Makoto Waseda, Curious Browsers,
Major Qualifying Project MQP-DCB-9906, Computer Science
Department, Worcester Polytechnic Institute, Spring 2000 (Advisors:
Professor Dave Brown and Professor Mark Claypool).
Tim Miranda, Pavel Murnikov, Dmitry Netes and Matthew Sartin, Collaborative
Filtering of an Online Newspaper, Major Qualifying Project
MQP-MLC-0002, Computer Science Department, Worcester Polytechnic
Institute, Spring 1999 (Advisors: Professor Mark Claypool and
Professor Elke Rundensteiner).
- Inference Corporation
The k-Commerce product family leverages a company’s knowledge,
integrating personalized, one-to-one, sales, service and support
across the web and the contact center.
Engage's core product and services include; Engage AudienceNet, the
first Web-wide profile driven advertising and marketing network,
Engage Knowledge, a global database that currently contains more than
35 million anonymous consumer profiles.
- BroadVision is a supplier of Internet application solutions
for one-to-one relationship management across the extended
- Net Perceptions
- Offers search indexes based on user preferences and makes
recommendations via collaborative filtering.
Enonymous advisor is a privacy-driven consumer information tool that
works with your browser, empowering you to control your personal data
on the Internet, enhancing the privacy, convenience, and relevance of
your Web experience.
The E.4 System is a suite of software products that collects and
analyzes data from existing systems and third party data providers to
profile customers' characteristics and preferences, and to establish,
maintain and improve customer relationships across Internet and
traditional sales, marketing and distribution channels.
- LikeMinds, Inc.
Offers collaborative filtering technology, an array of off-line and
online products to make intelligent recommendations that add
personalization to web sites and 1:1 marketing efforts.
PrivaSeek is an Infomediary, providing free privacy technology, called
Persona, enables individuals to build personalized and permissioned
relationships with businesses, protecting individuals identity,
security and privacy.
- Personify Essentials, Personify Snapshot is
E-marketing software that enables the identification of web-site
visitors, creating marketing campaigns, and measuring results.
Lumeria is founded on the principle that the most valuable part of
computing is your personal information. And that your information
needs to be safe, well-guarded, and yet easy for you to access.
- Dialogue Telescope
- Provides Internet Database Marketing Solutions, in support of
Profiling Standard (OPS)
- Technical report from W3C.
- Peppers and Rogers Group /
- Peppers and Rogers Group / Marketing 1to1 is a
customer relationship management consulting firm, based upon the
popular books The One To One Future, Enterprise One To One and The One
To One Fieldbook by Don Peppers and Martha Rogers Ph.d.
- ClickChoice is dedicated to increasing the relevancy of the
Web by putting the you in control of your family's Internet
experience. Requires dowload of ClickChoice myFilterTM.
- Source for news, information and analysis on all
aspects of web personalization, edited by Christopher Locke and
sponsored by Net.Perceptions and Steve Larsen.
- Using proprietary Content Mining technology, Aptex develops
and markets intelligent solutions for online publishing, customer
response, and educational publishing.
SelectCast and SelectResponse are predictive software tools enabling
advertisers and e-commerce vendors to target prospective customers and
personalize the customer experience.
- WebGroove Relate
Enables web sites to collect individual user profiles and make
targeted recommendations from the first session.
- Broadbase Software, Inc.
Broadbase EPM: Analytic applications that integrate and analyze data
from numerous points of customer interaction to improve customer
profiling and segmentation, personalize content, analyze revenue by
product line and channel, and identify cross-sell
- RightPoint Software
- Rightpoint Real-Time emarketing Suite for
developing, targeting, executing and evaluating real-time 1:1
marketing campaigns for web sites and call centers, as well as fax,
e-mail, IVR, ATM/kiosk and direct sales channels.
- Knowledge Management and New Media Content Solutions
- Lumeria's new SuperProfile system enables consumers to own
their own profile; to keep their consumer data private and use it for
their benefit, convenience and profit.
- Neuromedia, Inc.
- Virtual Representative Servers and Tools
- Blaze Software, Inc.
Formerly Neuron Data, Blaze Software offers tools that enable Internet
businesses to create rule-based customer relationship management
Customer support products.
- Open Sesame
Open Sesame Profiling Server uses dynamic and implicit profiling to
enable personalized delivery of content and recommendations to
e-customers based on their individual behavior.
Netcustomer application analyzes large amounts of customer data
gathered from online and offline marketing channels to enable
individualized Internet marketing. Tracks customer behavior to
individualize site content, banner ads, email and other direct
- Build loyalty into your e-business™. Measure the results
of personalization. Partnered with Peppers and Rogers.
OrbjectWare is profiling and personalization software designed to work
with third party technologies, such as eCommerce software and add-on
systems to enhance relationship management services including targeted
ads, call centers and affinity rewards programs.
- Metabyte, Inc.
An integrated marketing service that controls Internet advertising
campaigns from ad and e-mail serving to targeting and performance
- Gustos Software: Java
Collaborative Filtering Software
Free Java applets based on collaborative filtering for Web
sites. Customize your Web site with user ratings and recommendations
with Gustos Guide.
Personalize content using individual profile data to create
personalized Web pages
Adaptive Relationship Modeling is a subscription-based "networked
personalization" service provider, TriVida personalizes single
web sites or groups of sites, modeling visitors' interests and
behaviors and recommending content or products in real time.
Interactively targets information to web site visitors based on a
visitor profile which is determined by their selections while
navigating your web site.
- Elity Systems
Develops personalization software for e-commerce websites.
YellowBrix uses personalization technology to customize pages to fit
the interests of the user.
- LogicSpan Home
LogicSpan assistances in creating customer loyalty and revenue through
personalization and 1-to-1 marketing technology.
- Manna Inc.
FrontMind is a suite of relationship management software tools for
building applications that respond to customer interactions in
- Future Strategy
- Enterprise InView is a strategic enterprise management tool
that enables companies to create personalized websites for customers,
partners and internal work teams. Provides secure, interactive team
access to documents, performance data, project management details and
strategic planning information.
- EMATCHcorp.com - Visualization
- EMATCHServer an enabling technology which allows
for Intelligent E-commerce Visualization applications to be developed.
Give your webusers a visual buying experience which they
Personalization Kit for MS IIS
- Shareware beta implementation of authentication
filter for MS Internet Information Server. The product supports
complete flexibility of Apache-style configuration files stored in
e-volving/asp is the first eService offering personalizing
user-experiences based on behavior and intent over the
Internet. User-experiences personalized by TIAN are dynamic, relevant,
permissive and on-demand distributed in real-time.
- Silver Bullet Media Server
The Silver Bullet Media Server is a collection of standardized
components used for the organization, storage and distribution of
knowledge, from individuals to individuals in- and outside the
organization and accross media.
- Dynamo Personalization Server combines information
from marketing databases and user behavior to dynamically display
personalized content. From Art Technology Group.